General Information

After placing an order with us, you will receive email notification to confirm that we have received your order details. This email will contain a unique order number, along with the details of the items purchased and the delivery information provided. If you notice any mistakes in the details included within this email or need to make any changes, please contact us immediately to let us know, and quote the order number that you have been given.

When your order has been picked and packed, you will receive a further email to confirm that your items are ready for dispatch.

Dispatch and delivery times are estimates only, but from our experience the vast majority of orders arrive well within these times. We will always notify customers if there are any circumstances that may affect these estimated times.

FREE Standard Delivery on orders over £20.00

Orders containing products with a shopping cart value of £20.00 or more qualify for FREE Standard delivery

Standard Delivery - £2.95 or FREE for orders over £20.00

Orders placed using UK addresses are sent using Royal Mail's '48' service or via a tracked courier service. You should expect your order to arrive at the designated delivery address within 2-5 working days of dispatch.

We aim to dispatch all Standard Delivery orders within 1 working day of being placed, but at particularly busy periods this may take up to 2 working days. You will receive an email confirming the order has been dispatched.

For your convenience, Standard Delivery does not require a signature on delivery. So if you're not in when your order arrives, Royal Mail will leave a card advising of the attempted delivery and where you can collect your order from.  If the order is not collected and Royal Mail returned the parcel to us, we are happy to refund the customer for the return of items (as long as they are in the condition that they were sent), but the refund will be excluding our postage and packaging costs.

Jasell Home and Gifts prides itself on providing exceptional customer service online, but should you have any queries or questions regarding your order, please do not hesitate to contact us at our email address:-